Airline customer service Jobs in Quebec City, QC

Customer Service Representative

Main locations :

Quebec, Quebec, CA Quebec, Quebec, CA

Job Type : Full-time

Workplace type : Hybrid

Offer number : 4794

EXFO develops smarter test, monitoring and analytics solutions for the global communications industry. We are trusted advisers to fixed and mobile network operators, hyper-scalers and leaders in the manufacturing, development and research sector. They count on us to deliver superior visibility and insights into network performance, service reliability and user experience. Building on over 35 years of innovation, EXFO’s unique blend of equipment, software and services enable faster, more confident transformations related to 5G, cloud-native and fiber optic networks.

Since our beginnings in 1985, diversity has been one of EXFO's core values, fostering an inclusive corporate culture. We welcome people with a wide range of skills and experience into a culture that values innovative ideas, teamwork, and a customer- and market-focused approach. We seek the active contribution of everyone, with respect for the individual, the environment and the community. This is how we fulfill our purpose : to ensure the connected world meets the highest expectations, to bring together people, communities and businesses.

Customer Service Representative

Job title : Customer Service Representative

Division / Function : Fiber Monitoring

Business unit / department : Customer Experience

Country : Canada

City : Québec

Base d i n Quebec, an d a s pa rt of our C u s t om er Exp e r i e n c e t e a m for RFTM (Remote Fiber Test Monitoring) solutions , yo ur m a in responsibility is to enter and manage Customer orders while providing exceptional service to our customers based worldwide.

M o re spe c i f ic a lly , yo ur du t i e s w ill c ons i s t o f :

• Follow up, on a daily basis, the current project orders (shipment, export deliveries, invoicing milestones)
• Coordinate activities and internal follow-up with other departments involved in the order processing, i.e. Finance, Planning, Transportation & Customs, Customer Success Management and Sales departments based worldwide
• Respond to customer enquiries and requests rapidly and in a professional manner
• Processing, documenting and following up on customer’s complaints.
• Maintain and develop departmental and company procedures
• Keeping accurate and up to date records
• Communicate effectively with all external and internal customers
• Participate in the continuous improvement of our customer service quality
• Provide essential service during vacation and end of quarters, as required

Req uired s k il l s

O t h e r

Education and Experience

EXFO is an equal opportunity employer.

Thanks for your interest in EXFO.

If you have questions, please write us at [email protected]

Représentant(e) Service à la clientèle

Titre du poste : Représentant(e) Service à la clientèle

Division / Fonction : Surveillance de la fibre

Unité d’affaires / département : Expérience client

Pays : Canada

Ville : Québec

Basé au Québec, et faisant partie de notre équipe Expérience Client pour les solutions RFTM (Remote Fiber Test Monitoring), votre principale responsabilité est de saisir et de gérer les commandes des clients tout en fournissant un service exceptionnel à nos clients basés dans le monde entier.

Plus précisément, vos tâches consisteront à

Compétences requises

Autre

Formation et expérience

EXFO est un employeur qui souscrit au principe de l'égalité d'accès à l'emploi.

Nous vous remercions de l'intérêt que vous portez à EXFO.

Si vous avez des questions, veuillez nous écrire à l'adresse suivante : [email protected]

EXFO is an equal opportunity employer

Diversity is an asset that has made EXFO strong since its inception because it enriches us. For more information about diversity and inclusion at EXFO, read our DEI Statement.

For positions located in Quebec, the language requirement is French. However, in the context where the incumbent evolves in an international work environment and where the activities take place mainly outside Quebec, we favor bilingualism as a linguistic requirement.

Do you have questions about this career opportunity or our hiring process? Contact us at [email protected] or, if you are applying for a job located in Mexico, at [email protected].

Thank you for your interest in EXFO!