The PT Admissions Coordinator role is currently remote and you’ll be an integral part of our fast-paced Admissions team.Responsibilities include, but are not limited to : .
Serving as the first point ...Show moreLast updated: 30+ days ago
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The PT Admissions Coordinator role is currently remote and you’ll be an integral part of our fast-paced Admissions team. Responsibilities include, but are not limited to :
Serving as the first point of contact for students interested in our course offerings to understand their interest and ensure they are pointed in the right direction
Responding rapidly to all student inquiries - the best time to reach students is the moment they tell us they are interested
Outbound dials to interested students that filled out requests for more information
Respond to inbound emails / texts from interested students
Maintaining an upbeat, personable attitude and creating a helpful experience for all potential students, while speaking with a high volume of students each day
Routing potential students to appropriate Admissions team members, documenting student information in our internal database
Thinking on your feet to devise creative solutions to any and all problems that arise; going back to school is a serious decision and students often need help navigating their path
Assisting current and prospective students with questions about our organization and upcoming workshops, courses, and immersive opportunities
Ability to stay engaged and on task in a work from home environment.
Other responsibilities as needed
Qualifications
2-3 years of experience providing a high level of customer service preferred
0-1 years sales experience with demonstrated ability to concept sell the benefits of a service / product preferred
2+ years of work experience in a call center environment preferred
You have stellar written and verbal communication skills – you never shy away from a conversation
You are passionate about education, technology, and our mission - empowering students to pursue the work they love!
You are detail-oriented and organized with a great work ethic
Competencies
Customer Focus
Action Oriented
Ensures Accountability
Interpersonal Savvy
Communicates Effectively
Manages Ambiguity
Adherence to schedule
Unless otherwise noted, remote positions can be performed from the following approved General Assembly operating countries.
United States of America (states of operation may vary), Canada (provinces of operation may vary), United Kingdom, Australia, and Singapore.