Account coordinator Jobs in Guelph, ON

As the Warranty Administrator, you will report to the Service Manager and work closely with our authorized service providers to maintain a positive relationship. This role requires you to identify where repair services are required to recruit and retain providers as part of our service network. The role will also support the claims Coordinator by reviewing Repair claims submitted for approval. We are seeking an individual that can demonstrate strong organizational and communication skills with a keen eye for detail, eager to enhance our brand, service level, and culture.

Primary Responsibilities Include :

Service Depot Recruitment and Retention :

• Identify areas within Canada and United states that require warranty repair coverage
• Search for reputable appliance repair companies and recruit them as part of our service network
• Maintain a positive relationship with existing service providers
• Send out Surveys and report on response results / providing suggestions for improvements based on feedback
• Answering Questions and requests from service providers via phone and email
• Creating content on email blast for service network and collaborating with marketing team

Agreement Creation / renewals :

Parts & Service Account Creation :

Screening Assurance :

Authorization & Overage Charge Approvals :

Investigate complaints, escalations & discrepancies :

Claim review and approvals (Back up to claim Coordinator) :

Feedback and suggestions for improvement :

Collaboration between other departments :

Qualifications :

This is a hybrid role, offering flexibility with a combination of remote and in-office work. You will be required to be in the office at 5070 Whitelaw Road, Guelph, on Tuesdays, Thursdays, and Fridays, while having the option to work from home on other days.