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Customer Service Representative (CSR)

Customer Service Representative (CSR)

AM / PM Service - Point of Sale & ServiceRegina, SK, Canada
17 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Job Summary

We are seeking a motivated and customer-oriented Customer Service Representative to join our Call Center team at AM / PM. The primary responsibility of the Call Center Agent is to handle inbound and outbound calls, providing excellent customer service and support. The ideal candidate will have strong communication skills, a pleasant demeanor, and the ability to efficiently resolve customer inquiries and issues.

Responsibilities :

  • Answer incoming calls promptly and professionally, addressing customer inquiries, concerns, and complaints.
  • Make outbound calls to follow up on customer inquiries, verify information, or provide updates.
  • Provide accurate information to customers regarding products, services, pricing, and policies.
  • Assist customers with processing payments, and navigating our website or online platforms.
  • Escalate complex issues or unresolved complaints to the appropriate department or supervisor for further assistance.
  • Maintain detailed and accurate records of customer interactions, transactions, and resolutions in the company's database or CRM system.
  • Meet or exceed performance targets, including call handling metrics, customer satisfaction ratings, and sales quotas.
  • Collaborate with team members and other departments to improve processes, resolve issues, and enhance the overall customer experience.

Requirements :

  • High school diploma or equivalent; additional education or training in customer service or a related field is a plus.
  • Strong command of the English language
  • Previous experience in a customer service or call center role preferred but not required.
  • Excellent verbal and written communication skills, with the ability to articulate information clearly and professionally.
  • Flexibility to work varying shifts, including evenings, weekends, and holidays, as needed.
  • Fluency in French an asset

    • Company Description

    AM / PM Service, established in 1987, is a leading Point of Sale (POS) and Service company with a significant presence in both Canada and the USA. Known for its customer-centric approach, the company tailors comprehensive solutions to meet the unique needs of each client, providing end-to-end services covering POS hardware, software, installation, maintenance, and support. AM / PM Service has forged strong partnerships with trusted industry brands, ensuring clients have access to high-quality and reliable POS products. With over three decades of expertise, the company stays at the forefront of technological advancements, delivering state-of-the-art solutions to diverse industries. Its proven track record, geographic reach, and commitment to innovation make AM / PM Service a reliable choice for businesses seeking effective and tailored POS solutions.

    Company Description

    AM / PM Service, established in 1987, is a leading Point of Sale (POS) and Service company with a significant presence in both Canada and the USA. Known for its customer-centric approach, the company tailors comprehensive solutions to meet the unique needs of each client, providing end-to-end services covering POS hardware, software, installation, maintenance, and support. AM / PM Service has forged strong partnerships with trusted industry brands, ensuring clients have access to high-quality and reliable POS products. With over three decades of expertise, the company stays at the forefront of technological advancements, delivering state-of-the-art solutions to diverse industries. Its proven track record, geographic reach, and commitment to innovation make AM / PM Service a reliable choice for businesses seeking effective and tailored POS solutions.