Airport, Operations, Management, Office, operations
Bilingual Customer Sales and Service Agent (Aeroplan) - Call Centre
Bilingual Customer Sales and Service Agent (Aeroplan) - Call Centre
Last updated : 2 hours ago
Expires : 1 week from now Job Role : Airport, Operations, Management, Office, operations Type : Not specified Aircraft type : None Location : Canada
Job description
Description
Location : Montreal, QC, Canada (Onsite) Starting Salary : $17.14 / hour Branch : Contact Centers Category : Unionized (UNIFOR) Job type : Full-time
The opportunity
As a Customer Sales and Service Agent in our Aeroplan contact centre, you are the voice of the Aeroplan program. You are a trusted advisor in the travel and lifestyle world, guiding our members to fully utilize the benefits of the program.
If you love working with people and take pride in delivering memorable customer service, then you could be just moments away from landing your perfect role.
What your day-to-day looks like :
Specifically, you’ll focus on these critical areas :
- Advise members on how to get the most out of the program
- Research, book and reschedule flights
- Support customers in the navigation of the technologies utilized within the self-service verticals (website, mobile apps, customer sign-in, etc.)
- Enhance membership loyalty by promoting our partners
- Handle and resolve member concerns
Take a look at this video to find out more about the Customer Sales and Service Agent role :
Your benefits
As one of Canada’s leading employers, we like to ensure our employees are well rewarded with a range of benefits including :
- Air Canada staff love to travel and we have one of the most generous employee travel programs in the industry. You will be eligible for travel privileges for yourself and other eligible persons once you’ve completed twenty-eight weeks of service
- We value your wellbeing which is why we offer a wide variety of benefit plans, including health and dental, for you and your family
- Training and development tools to help unlock your full potential
Qualifications
Required skills and experience
This role is vital for our customer satisfaction. Here’s what’s key to ensure your success :
- High school diploma or equivalent
- Available to attend and successfully pass our approximately eleven week full-time paid initial training program
- Available to work shifts (including days, evenings, and weekends)
- Able to find creative solutions to complex customer situations
- An effective, self-motivated multi-tasker who can work independently with minimal supervision
- Able to work effectively and independently with computer applications and online tools
- Strong communication skills
- Eligible to work in Canada
Linguistic requirements
Candidate must speak English and French fluently. Moreover, strong consideration will also be given to candidates fluent in one or more of the preferred languages in addition to English and French : Spanish, Korean, Japanese, Cantonese, or Mandarin.
Air Canada, operating in a global industry and serving customers from all over the world, strives to offer all its customers a positive and memorable travel experience.
Preferred competencies
- Customer service experience within a Call Centre environment
- Previous travel industry experience
- Working knowledge of computer applications and the internet
Let your career take flight
Don’t miss out on this exciting opportunity to be a part of the growth and expansion of Canada’s largest airline. Come onboard with us and watch your career take flight.
APPLY NOW
Diversity and inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all applicants for their interest, however, only those selected for an interview will be contacted.
Requirements : Recommended jobs
Recommended jobs
Route Manual Chart Specialist (f / m) Lufthansa Systems Job Role : Airport, Operations, Management, Office, operations Poland Maintenance Manager CAE Parc Aviation Job Role : Airport, Operations, Management, Office, operations Germany Crew Scheduling Supervisor Root Aviation Ltd.
Job Role : Airport, Operations, Management, Office, operations Middle East
Customer Service Representative (Canada) – Day, Evening and Overnight Agent, 24/7/365
Leveraging their expertise in customer service and Teladoc Health services, they adeptly manage inbound and outbound calls, coordinate transfers to clinicians, schedule intakes and appointments, and consistently deliver top-tier service. The Customer Service Representative (CSR) position is pivotal ...
Bilingual Customer Relations Representative | Air Canada
Air Canada, operating in a global industry and serving customers from all over the world, strives to offer all of its customers a positive and memorable travel experience. At Air Canada, we understand the importance of excellence in customer service. You are an ambassador for Air Canada and must be ...
Carfair - Customer Service Coordinator
This position is responsible for the customer service and account management of aftermarket parts made within the fabrication business for NFI Parts and external customers. The role would be responsible for the daily management of customer orders, customer pricelist and customers quoting within a pr...
Sales Enablement Manager (Bilingual)
This position is designated bilingual (English and French), and the successful candidate must be able to communicate in both of Canada’s official languages. Develop and implement sales tactics to equip Operations staff with strategic resources that will maximize value-add for customers and personali...
Bilingual Customer Service Representative (Retail)
Empire life is looking to hire a Customer Service Representative to join our Retail Operations team! If you love speaking directly with customers, and upholding high quality customer interactions, while working in a dynamic & supportive team environment, then this role is for you!. Manage and addres...
Bilingual Customer Service Representative
Bilingual Customer Service Representatives (CSR) will have the ability to use their customer service skills, technical savvy, and results driven mindset to directly help customers in a clinical setting that utilize. Technical Customer Service Representatives (CSR) will have the ability to use their ...
Agent de support technique à la clientèle Bilingue Anglais/Français Télétravail / Bilingual English/French Customer Support Agent Telework
The Customer Service Representative must handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience. Embracing a diverse workforce with a shared commitment to deliver outstanding customer service, Alorica offers significant opportun...
Bilingual Outbound Sales Agent
Sales Tech company that was founded in 2006 and was created to helps clients increase sales revenue and profitability while providing world-class customer service. As a bilingual Outbound Sales Agent, your role will be connecting with potential customers looking for assistance through our online cha...
Digital Radiography Sales Western and Central Canada
Being able to educate and train veterinary clinic staff about products, services and marketing initiatives, including how to engage customer service is an important part of your role. You will present IDEXX's values to our customers in a professional manner, including an understanding of our industr...
Bilingual Service Advisor, Car & Light Duty Maintenance
Excellent customer service and communication skills (verbal and written). Knowledgeable in and have previous hands-on mechanical experience with cars and/or light duty trucks?. You will use your experience to review requests from automotive repair shops and approve or decline repairs based on the cl...