order desk agent

Work setting

• Warehouse

Tasks

• Answer written and oral inquiries
• Co-ordinate special publicity events and promotions
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Explain the type and cost of services offered
• Issue receipts and other forms
• Maintain records and statistics
• Receive and log complaints
• Explain procedures, risks and benefits to clients
• Answer clients' inquiries and provide information

Computer and technology knowledge

• Enterprise resource planning (ERP) software
• Internet
• MS Excel
• MS Outlook
• MS Word
• MS Office

Area of work experience

• Marketing
• Product development

Work conditions and physical capabilities

• Attention to detail
• Hand-eye co-ordination
• Repetitive tasks

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Initiative
• Ability to multitask
• Dependability

Screening questions

• Are you currently legally able to work in Canada?
• Do you have previous experience in this field of employment?

Other benefits

• Other benefits
• Work Term : Permanent
• Work Language : English
• Hours : 40 hours per week