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Marketing manager • beloeil qc
Client Support Manager - Bilingual (French)
CMiCQC, CARemote Data Quality Analyst
FocusGroupPanelSainte-Cecile-de-Milton, Quebec, CanadaOncology Key Account Manager
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Graymont LimitedQC, Remote, Canadareprésentant(e) principal(e) des Comptes majeurs (HUNTER) — grandes entreprises / Major Accounts, District Manager
ADPN / A - Home Address, CAN - QC Home Office, QC, CAManager, Regulatory Affairs
Innomar StrategiesRemote, Quebec- New!
Study Start Up Project Manager - FSP
ParexelRemote, Quebec, CanadaAdministrative Assistant - Retail Operations
Home Hardware StoresRemote, Quebec, CanadaConsultant commercial de territoire / Territory Sales Consultant - Région de Montréal
Allegion Canada Inc.Remote, QuebecCustomer Success Manager
Iron MountainRemote, QC, CABi-lingual Sales Development Representative
LexisNexis Canada Inc. CompanyHome Based, Canada QCSenior Analyst, Enterprise Analytics
ZendeskRemote, Quebec, CanadaProducteur(rice) sénior(e) | Senior Producer
SideQC, CAQA Engineer
Produit Folie Canada Inc.Remote, QuebecApplication Support Analyst [#4790]
Alteo100% Remote, QC, CanadaConseiller en architecture intermédiaire / sénior - sécurité des données
TEHORAQC, CAClient Support Manager - Bilingual (French)
CMiCQC, CA- Full-time
- Remote
- Quick Apply
Job Overview :
As a CMiC " Client Support Manager" within our Support department, you will be the first point of contact to serve assigned clients’ technical support needs. You shall act as the liaison between the clients and the internal teams (programmers, managers, etc.) to ensure the timely and successful delivery of solutions according to customers’ needs. Since no two problems are the same, we are looking for someone that can tailor a unique solution to suit client requirements while ensuring a quality client experience that is delivered promptly and transparently.
Key Responsibilities :
- Manage day-to-day critical issues and share progress on issue resolution with both clients and internal support members.
- Coordinate and participate on regular scheduled conference calls with clients. This includes :
- Providing updates on outstanding issues.
- Identify and prioritize key issues.
- Discuss and coordinate upgrade and patch paths as well as any new product inquiries.
- Coordinate support team efforts when ranking client priorities.
- Regularly review client comments on ticket / issue notes.
- Participate in weekly meetings with Product Leads to review client issues and priorities.
- Maintain business partner and contact information. Assist in the creation and maintenance of internal customer service portal access for users.
- Observe issues on the ticketing system while escalating and coordinating outstanding key support issues promptly.
- Build and maintain strong and long-lasting business relationships.
Requirements
NOTE : Please note that this is not a position within Sales capacity and that core responsibilities include client support initiatives.
Benefits
CMiC is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, CMiC will provide accommodation to applicants with disabilities throughout the recruitment, selection and / or assessment process. If selected to participate in the recruitment, selection and / or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.