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Hotel manager Jobs in Colwood, BC

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Hotel manager • colwood bc

Last updated: 6 hours ago
Customer Operations Manager - Customer Experience

Customer Operations Manager - Customer Experience

IndigoVictoria, BC, CA
CA$100,000.00–CA$150,000.00 yearly
Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more ...Show moreLast updated: 30+ days ago
Reservations Agent II Full-time, Summer Season May to October

Reservations Agent II Full-time, Summer Season May to October

FAIRMONTVictoria, British Columbia, Canada
Using professional and service-oriented sales techniques, book Food & Beverage outlets reservations and guestrooms, to maximize hotel revenue and the guest experience for both internal and exte...Show moreLast updated: 6 days ago
Front Desk Attendant

Front Desk Attendant

Strathcona HotelVictoria, BC
CA$20.75 hourly
Full-time
Located in the heart of Victoria BC, the Strathcona Hotel is a stunning Victorian landmark that dates back to the historic gold rush area of the region. The Strathcona hotel is family owned and oper...Show moreLast updated: 30+ days ago
General Manager

General Manager

Sonora ResortSonora Island, BC, CA
CA$85,000.00–CA$95,000.00 yearly
Full-time
Sonora Resort, a luxury all-inclusive Relais & Chateaux Resort, in the unspoiled wilderness of British Columbia.This is a full-time, year-round position that works onsite at Sonora Resort in sh...Show moreLast updated: 14 days ago
  • Promoted
Senior Project Manager

Senior Project Manager

Randstad CanadaVictoria, British Columbia, CA
CA$40.00 hourly
Temporary
Quick Apply
Our client is seeking a senior project manager to lead the implementation of a legal document management system for the compliance branch within the legal affairs department.This is a 5 to 6-month ...Show moreLast updated: 22 days ago
  • New!
hotel assistant manager

hotel assistant manager

EightSix NetworkBC
Full-time +1
Education : College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year. Experience : 3 years to less than 5 years.Arrange for and oversee maintenance ...Show moreLast updated: 6 hours ago
front desk hotel clerk

front desk hotel clerk

Harbour House HotelSalt Spring Island, BC, CA
CA$18.50 hourly
Full-time +1
Education : Secondary (high) school graduation certificate.Experience : 1 year to less than 2 years.Register arriving guests and assign rooms. Process group arrivals and departures.Take, cancel and ch...Show moreLast updated: 30+ days ago
Director of Community Services

Director of Community Services

York Region District School BoardBritish Columbia, Canada
CA$20.53–CA$27.86 hourly
Full-time
Employment Opportunity : Director of Community Services Job Description : Sasuchan Development Corporation, a wholly owned business venture of the Takla Lake First Nation, operates the Takla Trading ...Show moreLast updated: 30+ days ago
Store Manager

Store Manager

ArdeneVictoria, BC, Canada
CA$21.90–CA$27.01 hourly
Full-time
Want to be part of an amazing team? If you’re a vibrant and highly motivated leader with an interest in fashion retail – we want to hear from you. District Supervisor to oversee all store operations...Show moreLast updated: 30+ days ago
Night Manager

Night Manager

AccorFairmont Empress, Victoria, Canada
CA$63,400.00 yearly
Recognized as one of Top 21 Iconic Hotels in the World by National Geographic Traveler magazine, honoured with Travel + Leisure Magazine’s World’s Best Award for Top 10 City Hotels in Canada, and a...Show moreLast updated: 30+ days ago
Reservations Manager.

Reservations Manager.

Renard International Hospitality Search ConsultantsVancouver Island, British Columbia
CA$60,000.00 yearly
Our client, a high-end private brand property on Vancouver Island , BC, is searching for a Reservations Manager.As Reservations Manager, you will be creating rate plans, loading rates into the prop...Show moreLast updated: 30+ days ago
Cleaner / Packer – Contents Technician – Victoria

Cleaner / Packer – Contents Technician – Victoria

On Side RestorationVictoria, BC, CA
CA$24.00–CA$26.00 hourly
Have you ever wanted to be part of a team that makes a tangible difference in people’s lives? You can have the opportunity to go places and see things few others ever would when you join the On Sid...Show moreLast updated: 30+ days ago
Customer Operations Manager - Customer Experience

Customer Operations Manager - Customer Experience

IndigoVictoria, BC, CA
30+ days ago
Salary
CA$100,000.00–CA$150,000.00 yearly
Job description

Company Description

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

  • We love books and all things beautiful
  • We are Canada’s Cultural Department Store
  • Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules :

  • We exist to add joy to our customers’ lives each and every time they interact with us and our products
  • Our job is to create joyful moments for our customers
  • We treat each other the way we’d treat a valued friend
  • We inspire each other to do our best work
  • We seek to ignite creativity and innovation every day
  • We give back to the communities in which we operate
  • Job Description

    The Customer Operations Manager is responsible for the customer experience and the store’s omni sales results. They lead a team to master Indigo’s service model and to suggest and sell Indigo’s products, promotions, and programs to our customers. They are responsible for the store’s omni-businesses, ensuring our customers have a frictionless shopping experience by identifying areas to improve and addressing gaps in store performance. They help create an environment and store culture that promotes employee engagement, growth, and development.

    WHAT YOU'LL DO : Functional

  • Manage and motivate the team to provide excellent customer service and intuitive recommendations to our customers regarding Indigo’s products, promotions, and programs
  • Ensure strategic priorities, sales goals, and profitability targets are met by assessing and analyzing sales performance and key process scorecard data; create action plans to address gaps
  • Act as an advocate for the customer by placing them at the forefront of all decision-making processes
  • Lead omni-sales programs and ensures technology is leveraged effectively on sales floor to drive efficiency and encourage customers to shop their way
  • Embrace and champion technology that creates high tech and high touch solutions for Indigo’s customers
  • Lead execution of national events and store-level initiated author and kids events
  • Manages store-level customer initiatives : social media channels, local assortment and consignment, and Indigo Love of Reading drives
  • Partner on regular visual merchandising assessments; provide product, customer experience, and sales insight
  • Lead inventory management processes and returns
  • Open and close the store and responsible to manage the sales floor
  • Ensure health and safety of employees and customers is top priority and that store complies with all provincial health and safety policies and procedures
  • People

  • Build strong teams by attracting and developing the best talent
  • Bring out the best in others, empower and constructively stretch talent
  • Give authentic feedback on performance and potential
  • Ensure all team members understand where they stand and have clear performance objectives aligned with Indigo and team goals
  • Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
  • Help others see the impacts of their efforts and proactively engage others to get input
  • Encourage others to freely share their point of view and be open to feedback
  • Responsible for the overall engagement, productivity, turnover, and bench strength of the team
  • Cultural

  • Model Indigo’s beliefs and convey a positive image in everything you do
  • Celebrate diversity of thought and have an open mindset
  • Take an active role in fostering a culture of continual learning, and taking risks without the fear of making mistakes
  • Embrace, champion, and influence change through your team and / or the organization
  • Qualifications

    WHO YOU ARE :

  • College degree preferred or equivalent job experience
  • 2-3 years of management experience in specialty retail and / or multi-unit retail business environment
  • Ability to be mobile on the sales floor for extended periods of time
  • Availability to work a flexible schedule, including evenings, weekends, and holidays
  • Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
  • Bilingualism (French / English) is required for all positions in Quebec