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Clinical supervisor Jobs in Angus, ON
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Clinical supervisor • angus on
Supervisor
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Tim HortonsThornton, ON- Full-time
Job applicants responding to this posting may be applying to a Tim Hortons® restaurant independently owned and operated by a franchisee and, if so, any hiring decisions will be made by the franchisee.
By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.
This position involves the supervision of crew activities on shift to ensure that Tim Hortons’ standards around people, product, cleanliness and exceptional customer service are fulfilled.
As a FULL TIME position, candidates will be expected to maintain an average of 30 hours or more per week and to be available any day of the week (INCLUDING WEEKENDS AND HOLIDAYS).
The Supervisor is an hourly paid (non-exempt) position and entails supervision and direction of crew activities during the scheduled shift. The Supervisor position is operational in nature rather than administrative, and is directed at maximizing guest satisfaction. The Supervisor is responsible for the following accountability only during the period scheduled as his / her shift.
Customer Service
- Leads by example to demonstrate that the customer is top priority and reinforces positive behaviors with employees
- Responds to customers in a friendly manner with an appropriate sense of urgency
- Responds to special customer requests in a friendly manner
- Responds to customer service complaints in a timely manner, resolving problems and turning negative situations into positive situations
- Upon request, conducts regular store walk-thrus
- Ensure showcases, cake displays, and paper products are properly stocked
- Ensure interior and exterior of the store is maintained and cleaned throughout the shift
People
Operations
Additional Information
As a FULL TIME position, candidates will be expected to maintain an average of 30 hours or more per week and to be available any day of the week (INCLUDING WEEKENDS AND HOLIDAYS).
Previous experience in a supervisory role necessary