Reporting to the Manager, Customer Contact Centre, the Bilingual Customer Care Representative will interact directly with customers, understand their needs, troubleshoot issues, answer product and ...Show moreLast updated: 1 day ago
Promoted
Senior AVP & Market Lead BC Interior
CWBKelowna, BC, Canada
Full-time
Putting people first and building relationships with intention.Seeking out and embracing new ideas.Believing that how we do things is as important as what we do.
Location : Kelowna, BC - Relocation A...Show moreLast updated: 8 days ago
Promoted
Director, Senior Commercial Markets
RBCKelowna, Regional District of Central Okanagan, Canada
Full-time
As a Director, Senior Commercial Markets, you are aligned to our Senior Commercial Markets (SCM) client segment within Corporate Client Group (CCG), defined as commercial clients with annual sales ...Show moreLast updated: 5 days ago
Promoted
Director, Senior Commercial Markets
PH&N InstitutionalKelowna, Regional District of Central Okanagan, Canada
Full-time
As a Director, Senior Commercial Markets, you are aligned to our Senior Commercial Markets (SCM) client segment within Corporate Client Group (CCG), defined as commercial clients with annual sales ...Show moreLast updated: 2 days ago
Banking Advisor
RBC - Royal BankKelowna, BC
CA$17.00 hourly
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction.
Specifically, you help clients with their everyday banking, ...Show moreLast updated: 30+ days ago
Promoted
Senior Project Engineer
PPM Civil ConstructorsBC, Canada
Full-time
Being a traditional bank just isn’t our thing.We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams...Show moreLast updated: 1 day ago
Investment Advsior
0000050599 RBC Dominion Securities Inc.KELOWNA, British Columbia, Canada
CA$34.50 hourly
Full-time
Grow your business, your way – with RBC.As an Investment Advisor at RBC Dominion Securities, you can help your clients reach their goals, while we help you reach yours.
Maybe you’ve dreamed of start...Show moreLast updated: 30+ days ago
Senior Manager & Team Lead, Business Banking - BC South Market
CIBCKelowna, BC
CA$52,000.00 yearly
Nous bâtissons une banque axée sur les relations pour un monde moderne.Nous recrutons des professionnels talentueux et passionnés qui ont à cœur de faire ce qu’il faut pour nos clients.À la Banque ...Show moreLast updated: 30+ days ago
Promoted
New!
Director, Mergers & Acquisitions
VancityBC, Canada
CA$121,000.00–CA$181,200.00 yearly
Full-time +1
Vancity is a member-owned credit union built on the principles of inclusion and social justice.A relentless commitment to their values has helped them challenge the status quo and break down barrie...Show moreLast updated: 17 hours ago
Banking Advisor Intern
Royal Bank of Canada>KELOWNA, Canada
Full-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction.
Specifically, you help clients with their everyday banking, ...Show moreLast updated: 3 days ago
Promoted
Senior AVP & Market Lead BC Interior
Canadian Western BankKelowna, BC, Canada
Full-time
Senior AVP & Market Lead, BC Interior.Location : Kelowna, BC - Relocation Available.Where talent thrives and careers soar.
CWB, a part of of National Bank, is on a mission to be a full-service bank f...Show moreLast updated: 8 days ago
Promoted
Relationship Manager - Kelowna Branch
Coast Capital SavingsKelowna, British Columbia, Canada
CA$65,000.00–CA$75,000.00 yearly
Full-time
Background Screening Requirement : .Enhanced Criminal Record Check (every 5 years).At most Financial Institutions this position is normally called a Senior Financial Advisor, but at Coast Capital Sav...Show moreLast updated: 21 days ago
Senior Financial Advisor - Kelowna
MD Financial ManagementKelowna, BC
CA$120,000.00–CA$160,000.00 yearly
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.MD Management Limited, a division of Scotia Wealth Management, has an exciting opportunity for ...Show moreLast updated: 30+ days ago
Director, Banking Center Manager
Webster BankBC Warwick
CA$70,000.00–CA$115,000.00 yearly
Full-time
If you’re looking for a meaningful career, you’ll find it here at Webster.Founded in 1935, our focus has always been to put people first doing whatever we can to help individuals, families, busine...Show moreLast updated: 30+ days ago
Private Banking Officer, Sales
BMOBMO,Kelowna Main Branch,M
CA$37,500.00–CA$69,500.00 yearly
Full-time +1
Supports the delivery of an exceptional customer experience to private banking clients.Provides a superior level of courteous, knowledgeable and professional service to all existing and potential c...Show moreLast updated: 30+ days ago
Business & Corporate Banking - Account Relationship (Nationwide)
Hong Leong Bank BerhadPCJ, PUCHONG BC
CA$50,001.00–CA$100,000.00 yearly
Full-time
If you are looking to excel and make a difference, take a closer look at us….The Account Relationship Manager is responsible for driving commercial banking sales and deliver sales targets assigned ...Show moreLast updated: 30+ days ago
The Client Relationship Manager (CRM) contributes to the overall success of the Commercial Bank in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support ...Show moreLast updated: 30+ days ago
Commercial Underwriter
G&F Financial GroupKelowna, BC null, CA
CA$75,000.00–CA$90,000.00 yearly
Full-time
Beem Credit Union, founded by Gulf & Fraser and Interior Savings, is the second largest provincially regulated credit union in BC with approximately $ billion in total assets under administration.B...Show moreLast updated: 30+ days ago
Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and advice.Complete a b...Show moreLast updated: 30+ days ago
Banking Advisor
0000050007 Royal Bank of CanadaKELOWNA, British Columbia, Canada
CA$17.00 hourly
Full-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction.
Specifically, you help clients with their everyday banking, ...Show moreLast updated: 30+ days ago
Reporting to the Manager, Customer Contact Centre, the Bilingual Customer Care Representative will interact directly with customers, understand their needs, troubleshoot issues, answer product and banking inquiries, resolve issues, perform proactive account maintenance all while delivering a seamless customer experience across all channels of communication. An integral member of the Digital Banking team, this individual will collaborate daily with Digital Operations, IT Operations, Global Security & Marketing teams.
The Work !
Deliver exceptional customer service to EQ Bank’s prospective customers by identifying their banking needs and providing accurate information and guidance on EQ Bank’s suite of products and offerings
Field large volumes of inbound calls and chats and ensure best-in-class service standards, while meeting EQ Bank’s response and resolution SLAs
Own the digital-onboarding experience and help customers onboard successfully, resolve issues if any and communicate status to all stakeholders involved in a timely manner
Strive to resolve customer issues and queries at first contact and escalate issues in accordance to EQ Bank’s complaints handling process
Communicate effectively with customers and propagate EQ Bank’s core values of Respect, Agility, Integrity, Service and Empowerment to build lasting customer relationships
Execute established controls to ensure adherence to regulatory requirements, Equitable and EQ Bank policies and Code of Conduct and Ethics
Identify, recommend and participate in implementation of opportunities for continuous improvement relative to customer experience and product delivery
Shifts :
Training Period : 6 weeks : 9 : 00 AM to 5 : 00 PM
After the initial training period, the 4 main shifts are : 8 AM to 4 PM, 12 PM to 8 PM, 2PM-10PM and 4- midnight with a range of staggered start times in between
Shifts will be assigned as per business needs but will be shared several weeks in advance and set for 1-2 months
The incumbent should be prepared to work evening shift and also on weekends
Let's Talk About You !
1-3 years of call center and / or customer service experience is required for this role
Post-secondary degree or certification in related field of study is desirable such as hospitality or finance
Previous banking experience is considered an asset
Strong ability to adapt to change
Demonstrated ability to own an issue and drive to resolution
Demonstrated ability to have difficult conversations with customers while maintaining a professional and proactive manner – both written and oral
Excellent verbal and written communication skills
Excellent problem-solving skills and ability to work in a fast-paced environment
Experience working with a high degree of autonomy and self-direction
Ability to understand and use different software (CRM, Microsoft Office Suite)
Ability to communicate in French and English is essential (truly bi-lingual both conversationally and in written channels like live chat)